I normally am not a review person, however, I called this place and booked an appointment to have my window repaired because it won’t roll up or roll down. They told me to come by and I booked an appointment once arrived. They told me it would be $165 just to look at it. And that is not counting the parts and labor to fix it. They did not say this over the phone and again this is a window part. It took me 30 minutes to drive there and now 30 minutes to find another location so it was a complete wasted time if they would’ve just been more honest with me over the phone, this would’ve been a much better scenario. Be careful and get the facts over the phone before wasting your day
Kirk, we apologize for the frustration and inconvenience. We strive to provide accurate information over the phone, and we understand your disappointment. Please know that we take customer feedback seriously and will use your experience to improve our communication. If you'd like to discuss this further, please contact our manager at (361) 991-4665. -Todd
- Romay's Auto Service