We live in Houston but were in Corpus for the Easter weekend and our transmission went out. Thankfully, my mother in law’s friend knew Romay’s as a reputable shop and it was close enough that we could limp over there in the car on Good Friday. Many shops don’t want to work with warranty companies, and now I know why. Freddy Romay said that they do work with warranties and was very straight with us that it would take a while because of that. We rented a car to get kids back to school for the Monday after Easter and Freddy worked his magic. It sounded like the warranty asked Freddy for basically hundreds of pages of documentation to approve and cover the work, but Freddy did it all and was even ahead of them on some of their requests. He communicated with me all the time for status updates and he was fantastic. The repair took a long time, as Freddy pointed out, but that was 100% because of working through the warranty company. If I lived in Corpus, I would never go anywhere other than here based on the great, friendly, and thorough service we received from Freddy Romay at Romay’s auto.
Thank you, Brian, for choosing Romay's Auto! We appreciate the trust you placed in us, even while visiting from Houston. It's fantastic to hear that Freddy provided exceptional and transparent service throughout the entire process for your 2019 Chevy Suburban. Your kind words mean a lot to us, and we'd be more than happy to assist you in the future, should you need it. Regards and Safe Travels, Todd
- Romay's Auto Service