I had taken my Jeep to another shop for an overheating issue. They replaced the fan along with the thermostat and housing. Two days later I had the same issue. I took it back to the ship. They stated they couldn't recreate the issue and suggested I take a picture of dashboard and bring it back when it happened again. Friday it happens again, I take a picture and called. They told me to bring in on Tuesday because their mechanic wouldn't be in until then. I took it back on Tuesday. They call a few hours later and state they have it fixed. Two days later it happens again... I found Romays had exceptional reviews on line. As I walked in I was greeted by Joey ( Service Advisor). He explained to me the diagnostic cost and adk if I need a ride some where because that had a shuttle that could take me. Got an explanation of the problem with a quote less than hour later. Before the end of the day Joey was calling me to let me know the Jerp was repaired and ready to go. Everything had been running smoothly since. I would highly recommend bringing your vehicle here. Ask for Joey! He was amazing with all my questions and concerns.
A-Findley, thank you for taking the time to leave such a detailed and kind review. I'm glad to hear that you had such a positive experience with us and that Joey was able to provide you with excellence in customer service. We pride ourselves on providing exceptional service to all of our customers, and it's great to hear that we exceeded your expectations. If you ever need anything in the future, please don't hesitate to reach out to us at (361) 991-4665. We hope to see you again soon!-Todd
- Romay's Auto Service